Return & Refund Policy
Return & Refund Policy
At Forshaa, customer safety and hygiene are our top priorities. For this reason, all sales are final and we do not accept returns or refunds once an order has been shipped or delivered.
1. No Returns or Exchanges
Due to hygiene standards, we cannot accept any returns or exchanges on makeup brushes. This policy ensures that each customer receives brand-new, unused products.
2. Damaged or Incorrect Orders
If you receive a damaged item or the wrong product, please contact us within 48 hours of receiving your order. Email us at info@forshaa.com with:
- Your order number
- A clear photo of the item and packaging
- A brief description of the issue
We will evaluate the case and offer a suitable solution, which may include a replacement or store credit at our discretion.
3. Lost Packages
If your package is marked as delivered but you haven’t received it, please contact the shipping carrier first. If you need further assistance, you can also reach out to us on info@forshaa.com
4. Policy Changes
We reserve the right to modify this policy at any time without prior notice.