Frequently Asked Questions (FAQ)

1. Are your brushes suitable for beginners and professionals?

Yes! Our collections are designed to suit everyone — from beginners building their first set to professionals looking for high-performance tools.

2. How should I clean and care for my brushes?

We recommend washing them routinely and regularly with a gentle soap or brush cleanser, avoiding soaking the handle or metal ferrule. For full care tips, check out our Care Instruction section.

3. How often should I replace my brushes or sponges?

With proper care, brushes can last for years. Sponges, however, should be replaced every 1–3 months, depending on usage.

4. Do you ship internationally?

Yes, we ship internationally.

5. How long will it take to receive my order?

Delivery estimate:

  • The Hashemite kingdom of Jordan: 2-4 business days.
  • GCC, Lebanon and Egypt: 7 business days.
  • International shipments: 10-14 business days depending on location.

The actual delivery date will be provided by the courier.

6. Can I return or exchange my order?

Due to hygiene standards and our commitment to customer safety, we do not accept returns or exchanges on makeup brushes once they have left our facility or been delivered. We hope you understand this policy is in place to ensure every customer receives new, unused products.

7. What payment methods do you accept?

We accept major credit/debit cards. Cash on delivery is only accepted in the Hashemite Kingdom of Jordan.

8. How do I know which brush to use for what?

Each of our brushes is designed with a specific use in mind. You can find detailed descriptions and usage tips under each product page to help you choose the right tool for your needs.

9. Do you offer discounts or promotions?

We occasionally run special offers and seasonal promotions. Be sure to subscribe to our newsletter or follow us on social media so you don’t miss out!